Support & contact — Leads2Build
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SUPPORT & CONTACT

Talk to a human about getting your company on

Thinking about moving your building company onto Leads 2 Build and want to know what that actually involves? Start here. Already a customer with a problem? That’s further down — and there’s a faster route inside the app.

Ask about getting set up Call (604) 763-4144 I’m already a customer →
MONDAY–FRIDAY · 7:00 AM – 5:00 PM PACIFIC
GETTING YOUR ORGANIZATION ON THE PLATFORM

What the process actually involves

You are not handed a login and left to figure it out. We build the workspace around how your company already operates, then train your crew on it. Here is the whole arc, start to finish.

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What we’ll need from you
Your logo and brand colours, your legal and invoicing details, the way you price and stage a job, and — if you use it — your SmartBuild connection. That’s genuinely most of it.
What you get
Your own branded workspace on your own subdomain — or your own domain. Your data stays yours and is never visible to another builder on the platform.
Still deciding?
Ask us anything before you commit — pricing, what migrating off your current tools looks like, whether we fit how you build. sales@leads2build.com or see pricing.
ALREADY ON THE PLATFORM

Three ways to get help

Fastest first. If you're already logged in, the in-app reporter beats email every time — it carries the screen you were on, so nobody has to ask you to reproduce it.

FASTEST
Report it in the app
Every screen has the bug reporter in the corner. Two taps, a screenshot, and it lands with the exact view, tenant and record attached. Fixes ship in days — often hours.
SELF-SERVE
The Academy
Guided tours and a tutorial library built into your workspace. Open it from the cap in the bottom corner of any screen and it walks the actual controls, not a video of them.
ANY TIME
Email the department
Every mailbox below is monitored by a human on our team. Pick the one that fits and you skip a routing step — or use info@ and we'll route it.
CONTACT DIRECTORY

Every department, one click away

Eleven monitored mailboxes. Nothing here is a black hole — if you write to one of these, a person on our team reads it.

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Two further addresses send mail but never receive it — notifications@leads2build.com and no-reply@leads2build.com carry automated alerts from the platform. Replies to those are not monitored, so use a department above instead.

What "we'll get back to you" means here

Targets, in business hours, measured from when it reaches us. These are what we hold ourselves to — not a contractual SLA.

SITUATION
FIRST RESPONSE
Platform down, or you can't invoice
Work is blocked and money is on the line.
Same day
A bug with a workaround
Annoying, but you can still finish the job.
1 business day
Questions, billing, feature requests
Tracked in the feature log — requests don't get swallowed.
2 business days
Security disclosure
Acknowledged first, then triaged. Every report gets an answer.
1 business day
RESPONSIBLE DISCLOSURE
Found a vulnerability?
Write to security@leads2build.com. We acknowledge every report, we don't threaten researchers, and we publish our actual practices rather than claiming certifications we don't hold.
Read the security overview →
MESSAGE ABUSE
Got an unwanted message?
If a text or email sent through Leads2Build reached you and shouldn't have, report it to abuse@leads2build.com. Reply STOP to any text to opt out immediately.
Read the privacy policy →

Ready when you are

Want your company set up? Write to sales and we’ll walk you through it on your real workflow. Already a customer? Everything on this page is built into your workspace under Settings → Help & Support.

Get my company set up Log in to my workspace
Book a demo
30 minutes, founder-led, on your real workflow.
Email sales@leads2build.com